Front Office Manager
Holiday Inn Express Mt.
Pleasasnt Holiday Inn Express Mt.
Pleasasnt Mount Pleasant, PA Mount Pleasant, PA Full-time Full-time $16 - $23 an hour $16 - $23 an hour In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
? Perform other duties and responsibilities as assigned by the General Manager.
? Ensure the Front of House team, work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue ? Ensure guest pantry is stocked, reports are completed and orders placed to the General Manager ? Ensure up-selling is done to sell higher category rooms ? Prompt follow-up of chargebacks ? Prompt follow-up of AR ? Encourage team to convey lead to sales ? Ensure all Front Office personnel are aware of all room revenue targets and Nor1 and are kept informed of performance results.
? Ensure reconciliation of 3rd party reports ? Ensure reconciliation of BestWestern reward points ? Ensure all non-guaranteed reservations are released at the appointed time.
? Adhere to hotel selling strategy by ensuring the use of Opera rate controls.
? Actively promote selling and up-selling initiatives at the Front Office.
? Ensure you or a senior manager handles all book outs in a diplomatic and professional way.
? Ensure a high level of communication is maintained between the Front Office and all other areas of the hotel, particularly HSK.
? Supervise day to day operations ensuring standards are adhered to and maintained.
? Ensure a consistently high standard of presentation is maintained for both the department and personnel.
? Actively solicit customer feedback.
? Monitor results from QA, SALT, and all third party websites, implement procedures to enhance results.
? Ensure a high level of product knowledge of the hotel and local area.
? Actively participate in customer driven events, e.
g.
dinner socials.
? Focus team on hospitality and customer service.
? Carry out interviews for all prospective Front Office personnel to ensure they are customers focused.
? Communicate hotel enrolment targets, implement procedures and motivate team to achieve.
? Ensure all Front of House employees are fully aware of the benefits of BestWestern rewards and able to promote these to the customer.
? Ensure all BestWestern Rewards members receive the benefits they are entitled to.
? Administer program as per BestWestern standards.
? Ensure regular communication meetings are held within all areas of the Front of House.
? Conducts regular meetings within the department (performance review, information, proposals for improvement) ? Implement a full training plan within the Front Office to develop all personnel to their full potential ? Ensure Job Skills Training (JSP) is followed for all new employees.
? Training records must be kept updated and planned training completed.
? Conduct Annual Appraisals with all team members as means of motivation and development.
? Communicate with the General Manage, key developments of the department.
? Actively develop team members skills and performance through coaching and training.
? Maintain accuracy of guest profiles.
? Adhere to company credit policies to ensure all expected revenues are secured.
? Review, maintain and implement systems and procedures as directed.
? Ensure daily shift hand-overs are conducted in a professional and constructive manner.
? Regularly spot check duty shift checklists to ensure tasks completed.
? Review daily reports to ensure system is being maintained as per company policies and procedures.
? Spot check registration cards to ensure accuracy of data transfer.
? Ensure all close of day procedures and reports are completed as per BestWestern International standards.
? Adhere to departmental operating expenses as laid out in the plan/forecast.
? Compile departmental work schedules and manage departmental payroll in line with budgets.
? Schedule annual leaves during low demand periods to maximize payroll savings.
? Decide on rebates and price reductions.
? Support the General Manager in monitoring and analyzing sales and costs of the department compare these with budget and take corrective measures if required.
? Co-responsibility for maintaining the credit policy in the reception area.
? Is aware of the joint responsibility for safety in our Hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment.
? Behave at all times in such a way as to avoid accidents.
? Is able to raise the internal alarms correctly.
? Know how to what to do in case of an evacuation/fire alarm or other emergencies (i.
e.
bomb threats).
? Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept locked at all times.
? Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.
Job Type:
Full-time Pay:
$16.
00 - $23.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Pleasasnt Holiday Inn Express Mt.
Pleasasnt Mount Pleasant, PA Mount Pleasant, PA Full-time Full-time $16 - $23 an hour $16 - $23 an hour In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
? Perform other duties and responsibilities as assigned by the General Manager.
? Ensure the Front of House team, work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue ? Ensure guest pantry is stocked, reports are completed and orders placed to the General Manager ? Ensure up-selling is done to sell higher category rooms ? Prompt follow-up of chargebacks ? Prompt follow-up of AR ? Encourage team to convey lead to sales ? Ensure all Front Office personnel are aware of all room revenue targets and Nor1 and are kept informed of performance results.
? Ensure reconciliation of 3rd party reports ? Ensure reconciliation of BestWestern reward points ? Ensure all non-guaranteed reservations are released at the appointed time.
? Adhere to hotel selling strategy by ensuring the use of Opera rate controls.
? Actively promote selling and up-selling initiatives at the Front Office.
? Ensure you or a senior manager handles all book outs in a diplomatic and professional way.
? Ensure a high level of communication is maintained between the Front Office and all other areas of the hotel, particularly HSK.
? Supervise day to day operations ensuring standards are adhered to and maintained.
? Ensure a consistently high standard of presentation is maintained for both the department and personnel.
? Actively solicit customer feedback.
? Monitor results from QA, SALT, and all third party websites, implement procedures to enhance results.
? Ensure a high level of product knowledge of the hotel and local area.
? Actively participate in customer driven events, e.
g.
dinner socials.
? Focus team on hospitality and customer service.
? Carry out interviews for all prospective Front Office personnel to ensure they are customers focused.
? Communicate hotel enrolment targets, implement procedures and motivate team to achieve.
? Ensure all Front of House employees are fully aware of the benefits of BestWestern rewards and able to promote these to the customer.
? Ensure all BestWestern Rewards members receive the benefits they are entitled to.
? Administer program as per BestWestern standards.
? Ensure regular communication meetings are held within all areas of the Front of House.
? Conducts regular meetings within the department (performance review, information, proposals for improvement) ? Implement a full training plan within the Front Office to develop all personnel to their full potential ? Ensure Job Skills Training (JSP) is followed for all new employees.
? Training records must be kept updated and planned training completed.
? Conduct Annual Appraisals with all team members as means of motivation and development.
? Communicate with the General Manage, key developments of the department.
? Actively develop team members skills and performance through coaching and training.
? Maintain accuracy of guest profiles.
? Adhere to company credit policies to ensure all expected revenues are secured.
? Review, maintain and implement systems and procedures as directed.
? Ensure daily shift hand-overs are conducted in a professional and constructive manner.
? Regularly spot check duty shift checklists to ensure tasks completed.
? Review daily reports to ensure system is being maintained as per company policies and procedures.
? Spot check registration cards to ensure accuracy of data transfer.
? Ensure all close of day procedures and reports are completed as per BestWestern International standards.
? Adhere to departmental operating expenses as laid out in the plan/forecast.
? Compile departmental work schedules and manage departmental payroll in line with budgets.
? Schedule annual leaves during low demand periods to maximize payroll savings.
? Decide on rebates and price reductions.
? Support the General Manager in monitoring and analyzing sales and costs of the department compare these with budget and take corrective measures if required.
? Co-responsibility for maintaining the credit policy in the reception area.
? Is aware of the joint responsibility for safety in our Hotel and abides strictly by all the safety instructions, especially when operating the machines and equipment.
? Behave at all times in such a way as to avoid accidents.
? Is able to raise the internal alarms correctly.
? Know how to what to do in case of an evacuation/fire alarm or other emergencies (i.
e.
bomb threats).
? Ensure that all front doors and stores belonging to the department, as well as the key cabinet for the whole department, are kept locked at all times.
? Know the emergency equipment on the telephone switchboard, how to use it and what to do in cases of emergency.
Job Type:
Full-time Pay:
$16.
00 - $23.
00 per hour
Benefits:
Employee discount Flexible schedule Schedule:
8 hour shift Work setting:
In-person
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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